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Connect

Open a device's web interface over HTTPS

Open a device's web management page in your browser through a probe, without a direct network path to the device.

When you finish, you will have the device's web interface open in a new browser tab.

Before you begin

  • Your role has the Manage permission for Connect and Devices.
  • The device has a primary or secondary probe, and that probe can reach the device's web interface.
  • You have an account on the device's web interface.
  • If the device requires MFA, MFA is set up on your ITVA account.
  • Your browser allows pop-ups from ITVA. ITVA opens the session in a new tab.

Open an HTTPS session

  1. Open the device's page and select Connect. You can also open the Connect page and select the device.
  2. Set Protocol to HTTP. For Fortigate, Palo Alto, SonicOS, and HiveMQ devices, ITVA selects it for you.
  3. Check the IP Address and Port. The vendors in step 2 use the device's management port. Other devices use port 443.
  4. Select Connect via HTTP/s.
  5. If ITVA asks for a one-time password, enter the code from your authenticator app and select Verify.
  6. In the new tab, sign in to the device with your device account.

ITVA does not sign you in to the device. You use the device's own login page.

How HTTPS sessions work

Each session gets its own URL on your ITVA domain. Only the user who started the session can open that URL.

ITVA ends a session after about 15 minutes without activity. To continue after that, start a new session.

When a session starts, ITVA backs up the device's configuration. If the configuration changed during the session, the log in HTTP Logs has a Change Summary.

Check that it worked

A new tab opens and shows the device's login page. The session also shows in Settings > Logging > HTTP Logs.

Troubleshooting

No new tab opens

If your browser blocks pop-ups, allow them for ITVA. Then start the session again.

The device has no probe

Error: "The selected device does not have a primary or secondary probe assigned." Assign a primary or secondary probe to the device, then try again.

Connection limit reached

Error: "Unable to build an HTTP connection due to a connection limit being reached." Too many HTTPS sessions are open. Wait a few minutes for idle sessions to end, then try again.

Network error

Error: "Unable to build an HTTP connection due to a network error." ITVA cannot reach the probe. Make sure that the probe is online, then try again.

One-time password not accepted

Error: "The supplied One-Time Password does not match this account." Enter the current code from your authenticator app.