Add a circuit provider

A provider is the company that supplies a circuit, for example an ISP or a carrier. Each circuit must have a provider, so add your providers before you add circuits. By the end of this guide, you have a provider that you can select on a circuit.

Before you begin

• Your role must have the manage permission for Providers, in the Infrastructure group. See Roles and permissions.

Add a provider

1. Open Inventory. Under Infrastructure, select Providers.
2. Select New Provider.
3. In Name, enter the provider name. Each provider must have a different name.
4. Optional: In Phone, enter the support phone number.
5. Optional: In Email, enter the support email address.
6. Select Save.

You can also add a provider while you add a circuit. In the circuit form, select the link below Provider: to create a new provider.

Edit or delete a provider

To change the name, phone, or email, open the provider and select Edit.

When you delete a provider, ITVA archives it. The provider no longer shows in the Providers list or in the circuit form. Circuits that already use the provider keep it. You can then add a new provider with the same name.

To delete a provider, open it, select Delete, and confirm.

Check that it worked

• The provider shows in the Providers list with its phone and email.
• The provider shows in the Provider: list when you add a circuit. The circuit page then shows Provider Phone and Provider Email from the provider.

Troubleshooting

ITVA does not save the provider

If the save fails with an error that names provider_unique_organization_name, a provider with this name exists already. Use the existing provider, or enter a different name.